Privacy & security
Returns & exchanges
Our customers’ privacy is very important to us, which is why we encrypt all communications between you and our servers. Your personal and financial information will never be sold, released, or communicated to a third party.
Yes. We want you to feel safe while shopping online with Choices Markets, so we have taken extra care to safely process your transactions. For all processed transactions, we use Authorize.net.
NO. At this time, we can only processes credit card payments for orders placed online.
No. At this time, we are only able to offer select products on our online store versus our physical store. We have tried to make our most popular items available to you. Over time, we will keep increasing the number of items available to serve you better. For any special requests, feel free to Contact Us.
Choices Markets online store pricing reflects our chain-wide special prices, which excludes specials that individual stores have placed on items. We do, however, have special online only pricing on some products, so keep checking back!
No. Currently, we do not price match.
By Email: Contact Us
We aim to reply within 24 hours.
You can browse our products and add the items you wish to purchase to your cart. When you are ready to checkout, just login to your online Choices account or proceed as a guest to process the order. Once the checkout is complete, you will receive an order confirmation via email.
No. In order to make a purchase you can set up a shop.choicesmarkets.com account (where you can add your Choices Preferred Shopper card to collect points) or simply add items to your cart and, when you are ready to checkout, proceed as a guest.
No, there is no minimum purchase required to place an order. Orders over $70 (before taxes) are eligible for free shipping. Orders below $70 are subject to a flat $10 shipping fee.
All items purchased on this website will be shipped via Canada Post from Vancouver, BC.
Estimated delivery times (once order has been packaged) via Canada Post Expedited:
British Columbia: 2 – 3 days
Alberta: 3 – 4 days
Saskatchewan: 3-4 days
Manitoba: 4 days
Ontario: 4-5 days
Quebec: 6-7 days
Prince Edward Island: 7-8 days
Nova Scotia: 9-10 days
New Brunswick: 9-10 days
Newfoundland & Labrador: 9-10 days
Yukon: 9-10 days
Northwest Territories: 9-10 days
Nunavut: 9-10 days
No. If you are not available at your delivery address during delivery, your package will be left at the closest post office. In any case, the courier driver will leave a note in your mailbox notifying you where your package can be picked up.
As soon as you have completed your order, Authorize.net will immediately process your transaction. It will take up to 10 days for the transaction to appear on your statement.
Choosing the wrong item can happen, if you need to change an order you have already placed please Contact Us as soon as possible. If the order has not been shipped yet, we will be able to adjust your order. If it has already been shipped, you will have to request a refund for the product(s). Please see the Returns & Exchanges section for more details.
Once the order has been placed, we will send you an email with your order details. Once your order is ready for shipment, we will send you another email indicating that it has been shipped. Alternatively, you can log onto your shop.choicesmarket.com account and select My Account - Order History - Details.
We want you to be 100% satisfied with your purchase. If you are disappointed with any product(s) you have purchased, please Contact Us and we will be able to help process your return request.
Please note: the return shipping fee is at the expense of the sender.
Once approved, orders will be refunded to the original credit card provided at time of purchase.
Once we have approved the refund and received the returned item, we will process the refund transaction on Authorize.net. When we process the refund transaction, we will email you a refund confirmation. The refund will take up to 10 business days to appear on your statement.
Yes, we work with Canada Post to deliver to all addresses within Canada.
No, not at this time.
Once your order is placed, you will receive an order confirmation via email. Our warehouse team will then pick and package your order for shipment. You will receive a final email from us once your order has been shipped. Following this, you will receive an email from Canada Post to access the tracking number of your package so you can view where the package is on their tracking website.
In our newsletter, you can find recipes, healthy living tips, monthly specials and a list of seminars and classes put on with Choices Markets.
In every e-newsletter you receive, you’ll find a link to click at the very bottom of the e-mail “Unsubscribe from the newsletter”.
You can earn rewards by joining the Choices Preferred Shopper program. You can register for a card online or in-store - start accumulating points on your purchases right away!
No, not on our online store. At this time, you can only accumulate points on purchases made online. We are working hard to allow customers to redeem points online as soon as possible.
Your Choices card number is written behind your card. If you need any assistance, please Contact Us.
Yes, please Contact Us for assistance.